Frequently asked questions

Have questions? We’re here to help 💚

General information

Returns & Exchanges

Shipping & Delivery

Can I edit my order?

Yes, you can make changes to your order before it has been fulfilled. Any updates should be reflected in our fulfilment system within a few minutes. Once your order has been packed and the shipping label has been printed, we may no longer be able to make changes.

What are Bare Kind socks made of?

Our socks are made primarily from bamboo fibres (65–70%), blended with recycled polyamide (25–30%) and a touch of elastane (5%) for comfort, durability, and stretch. Bamboo is naturally soft, breathable, and odour-resistant.

Are your socks sustainable?

Yes! 🌱 Bamboo requires less water, no pesticides and unlike hardwood trees that can take decades to grow, bamboo matures in just 3 to 5 years. That quick growth means it can be harvested more often, providing a steady supply without putting strain on the environment, making it one of the most sustainable materials for textiles. We also use plastic-free packaging and donate 10% of profits to animal conservation charities, so every purchase helps the planet.

How do I wash and care for my socks?

We recommend:

  • Wash at 86°F / cold wash to preserve softness.
  • Do not tumble dry (air dry flat).
  • Avoid bleach and ironing.

    With the right care, your socks will stay soft and comfy for years.

Can these socks go in the dryer?

Yes, it's possible to put your bamboo socks in the dryer, but we don't recommend it. Excessive heat from the dryer can damage the bamboo fibres, leading to shrinkage and reduced durability.

We recommended a 86°F wash and left to air-dry.

Are Bare Kind socks good for sensitive skin?

Definitely! Bamboo fibres are naturally hypoallergenic, soft, and breathable, making them ideal for sensitive skin or those prone to irritation.

Do Bare Kind socks really help animals?

Yes! 🐾 We donate 10% of profits from every pair to animal conservation charities that protect the species featured on your socks.

Can these socks suitable for diabetics?

Unfortunately these socks are not suitable for diabetics as the cuff would be too tight.

How long do I have to return an item if I'm not happy with it?

You have 100 days from the purchase date to return your item. After 100 days, we can’t guarantee eligibility for store credit, refund, or exchange.

What condition should the product be in to make a return or exchange?

The item must be unused and with labels intact. You’ll also need your receipt or proof of purchase.

Is returning free?

How long will it take for the return to be processed once you receive it?

Once we get your return, we process it within 14 business days.

Can I exchange the socks for a different design or size?

Yes. If you want a different size or design, just fill out our returns form or email us. If it’s a defect or wrong product, we’ll help arrange the exchange.

What if I’ve ordered the wrong size or design by mistake?

Changes can be made to your order before fulfilment. Please contact us as soon as possible if you need to change the size or design. Once fulfilment is underway, we cannot guarantee that changes can be made.

Are sale items refundable or eligible for exchange?

Sale items cannot be refunded. However, exchanges are possible for defective items or wrong orders.

How will I receive my refund?

Once your return is received and inspected, you'll get an email notifying you. If approved, the refund will be credited back to your original payment method. Original shipping charges won’t be refunded.

What if I haven’t received my refund yet?

First, double-check your bank account or credit card. Refunds can take 5–10 business days to appear, depending on your bank or card provider. If it still hasn’t shown up after this time, contact your bank. After that, reach out to us at hello@barekind.com if you still haven’t received it.

Can I exchange socks from mystery bundles?

Unfortunately not - the unique nature of the mystery bundles means exchanges are not possible if you are unhappy with the sock design received.

How long does delivery take for US orders?

US delivery times depend on the shipping option selected:

Eco Shipping takes 3–8 business days, Standard Shipping takes 2–5 business days, and Express Shipping takes 2–3 business days.

Tracking is provided after your order has been fulfilled.

How quickly do you process orders?

All weekday orders placed before 11am Central Time are processed the same day. Orders received after that—or on weekends—are processed the next working day.

How long does delivery take for international orders?

Shipping times differ widely between countries. An estimate provided by regions:

  • Australasia: 12-16 days
  • Europe: 8-10 days
  • North America: 5-8 business days with standard tracked delivery, 2-4 business days with Fedex.

Please be patient with shipping times, and enjoy your products when they arrive!

Shipping costs for US deliveries?

We offer three US shipping options:

Eco Shipping: $5.99, or free on orders over $50

Estimated delivery: 3–8 business days

Standard Shipping: $6.99, or free on orders over $75

Estimated delivery: 2–5 business days

Express Shipping: $8.99, or free on orders over $100

Estimated delivery: 2–3 business days

Tracking is provided once your order has been fulfilled.

What happens in high-volume periods or when there are postal delays (e.g. during holiday seasons)?

During peak periods, such as Christmas, delivery may take 5–7 business days due to carrier delays.

How will I know when my order has been dispatched?

Once your order has been fulfilled, a tracking number will be provided so you can follow your delivery.

Where do US orders ship from?

US orders are fulfilled and shipped from our warehouse in Illinois.

Do you ship to Alaska, Hawaii, Puerto Rico, APO and FPO addresses?

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